1. Contractual conclusion
The representation of the products in the online shop does not constitute a legally binding offer, but an invitation for ordering. All prices subject to change! Subject to color, shape and technically-induced changes which do not impair the intended use. Upon clicking the “Send order” button, you are submitting a binding offer to buy. The receipt of your order is immediately confirmed upon submitting the order (if your stated e-mail address is correct).
The sales contract comes into effect with our separate order confirmation or upon the goods’ delivery.
2. Delivery and shipping costs
Deliveries are effected worldwide. Also for deliveries to foreign countries, the sales contract concluded with you is subject to German law. We are entitled to effect partial deliveries. Of course, in case of partial deliveries, we bear the respective additional shipping costs.
3. Prices and payment
All prices are stated in Euro and US-dollars.
For deliveries inside the EU, all prices contain the legal value-added tax.
Deliveries outside the EU are shipped tax-free and duty unpaid.
Payment by wire transfer, direct debiting, Paypal or credit card (Visa, Mastercard / Eurocard).
Automatic crediting of returned goods. The product value of the returned goods shipment will be credited to your purchase account after receipt of the shipment (the product must be complete and in proper condition). If the account shows a credit on your behalf, you are of course entitled to immediate payment / transfer.
Handling of credit card purchases: A purchase account will be opened for credit card purchases. Should you utilize your right of withdrawal, the purchase price will be transferred back to you.
4. Right of withdrawal and right of return
Right of withdrawal: You may withdraw your contractual declaration without any statement of reasons within 2 weeks as of the expiry of the 14-day return period of your purchase in writing (e.g.: letter, fax, e-mail) or by returning the goods. This period shall commence upon receipt of the goods and the present instruction, respectively after expiry of your purchase’s return period.
The timely submission of the withdrawal or return of the goods shall be sufficient to comply with the withdrawal period. The withdrawal or returned goods shipment is to be addressed to:
postal address:
Wolle + Perlen
Joana Leyer
Gundstraße 13
Germany - 91056 Erlangen
Fax: (00 49) 9131-6873291
E-Mail: info@joana-leyer.de
The German statutory distance selling law shall be applicable. Furthermore, you can exchange or return wool... yarns... within 6 weeks (with the exception of special orders, reduced goods and special offers).
The following goods are excluded from return shipment: audio or video records, software, magazines and instruction manuals.
Returned goods must always be shipped to us with the freight fully paid. Shipments with unpaid or only partially paid freight will not be accepted.
The goods must be returned to us properly packaged and free of damage. Improper packaging or improper transportation may lead to (additional) damage. Such damage would then be debited to you!
Should you wish to withdraw from the contract, Wolle + Perlen - Joana Leyer will maximally reimburse the already paid purchase price to you upon the goods’ return shipment.
5. Reservation of title
The delivered goods remain in the seller’s ownership until their full payment.
6. Transportation damage, notification of defects and warranty
Transportation damage must be complained to and confirmed by the freight carrier or the freight forwarding agency.
We take all efforts to assemble your orders rapidly and thoroughly. Should you receive incorrect or defective goods despite these efforts, you may of course return these goods to us.
However, returned goods must always be shipped to us with the freight fully paid. Shipments with unpaid or only partially paid freight will not be accepted. In case of justified complaints, we will reimburse the freight costs to you. Defects must be notified to us in writing within 8 days at the latest.
Minor customary or technically unavoidable deviations in terms of quality, color, dimension, weight, etc., must not be complained. In case of justified complaints, the purchaser is entitled to request one of the following remedies: subsequent improvement free of charge and / or partial or complete exchange or remuneration of the invoice amount for defective items (goods).
7. Data protection
For the purpose of order processing, we save personal data and may forward them to third parties. Moreover, for the purpose of credit status investigation and in case of justified interest, we may exchange data with information bureaus and attorneys and may obtain credit solvency information.
8. Further provisions
Should individual provisions of the above-stated general terms and conditions (GTC) be or become void, the remaining provisions of the general terms and conditions (GTC) shall not be affected thereby. Such void provision shall be replaced by the legal regulations.
9. Place of jurisdiction
The place of jurisdiction shall be the domicile of the seller’s commercial establishment.
January 2007
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